Request feedback and reviews the easy way with FeedbackWhiz Emails. Create and automate customized Buyer-Seller Messaging campaigns—compliance assured. Or, take it easy and just set up triggers for our prewritten email templates or Amazon’s Request a Review button.
Design as many email templates as you like for specific Amazon marketplaces, ASINs, product categories, and more. Choose between your templates or Amazon’s Request a Review for different scenarios. Set any automated campaign to send exactly what you want, to whom you want, and when you want to.
Whether you choose custom Amazon email campaigns or Amazon’s built-in review request button, FW Emails helps you increase email conversion rates with advanced analytics. With all your customer order data history integrated into the platform, we’ll send emails to those most likely to leave you a favorable review.
Request reviews with custom email templates to engage clients at any phase of the buying cycle. Time automated emails to communicate with customers at the exact moment you want to. It can be after purchase, upon shipping, after delivery, once the customer has had a chance to use it for a set period of time, or any other time you want. Ensure the right customers receive the right message at the best time.
FW Emails applies Amazon’s Communication Guidelines automatically to make sure your custom template meets all styling, font, and spacing requirements. Link to Amazon pages or add attachments such as usage instructions, warranty registration, product customizations, or anything necessary to complete the order.
Amazon requires sellers to send Buyer-Seller Messaging emails in their customers’ preferred language. FW Emails detects this right away and only uses templates that match your customer’s language. Upload your own translated messages or use our pre-built templates for all Amazon marketplaces around the world.
Easily drag and drop variables into your Amazon email templates to personalize the email to the customer. Adjustable email variables include product names and short titles, order IDs, review and feedback links, shipping and order dates, and more!
Sharpen your perfectly articulated message to include your branding and logo. FW Emails automatically inserts alt tags to keep you compliant. Upload relevant files into your email to help your customers get the information they need.
Preview what the template you’re creating actually looks like. See how changes to your automated email campaigns look in real time without needing to save your draft or click back and forth to edit.
Sometimes orders require special communications outside of your automated email campaigns. Maybe you want to notify a customer who bought multiple products of another item that complements their purchase. Or perhaps you want to send a personal “thank you” message to buyers who ordered from your store a couple of times. FW Emails lets you send messages directly.
Send requests when your customers are most likely to open and click through them. For instance, according to HubSpot’s survey on B2C marketers in 2023, emails sent between 9 AM and 12 PM get the highest engagement. While this isn’t a universally “perfect” schedule for requesting feedback, we provide as much flexibility as possible. Set a timeline that works best for you and your customers.
You may want to exclude certain orders from your email automation campaign. If someone expresses displeasure over your product or customer service, the last thing you want to do is solicit negative reviews. Simply select the order or customer and remove them from the campaign. You can do the same for orders that have been refunded, returned, had previously received negative feedback, had a coupon applied, or even had a delay in shipment.
Test your emails and make sure they appear exactly how you want them to before sending them out to customers. Email automation will save time in the long run, but it’s critical not to rush. Make sure your emails are optimized so they result in your desired outcome.
Tailor your Amazon automated emails’ content and timing based on when the customer receives the product. Build templates to be sent when the item is shipped or delivered. Or, follow up a few days after delivery to ask for feedback.
People who’ve bought your product before are probably expecting exceptional customer support. That’s why FW Emails lets you set up campaigns with specific messaging based on a buyer’s order count. If your goal is to maintain top ratings and reviews, you can specifically set campaigns to only ask for feedback from repeat customers.
Tap into FeedbackWhiz’s Global Buyer Blacklist to exclude Amazon shoppers who may not be included in your manual blacklist. This automated smart feature makes sure that you’re targeting the best sales prospects and leaving out the bad.
Easily segment and reach your customers to improve your odds of building repeat transactions. The Buyer’s Purchase Count feature allows you to send unique emails to your buyers based on their number of orders.
When buyers unsubscribe from your emails, they are automatically removed from your campaign. Don’t spend unnecessary time worrying about trying to reach them. Focus on engaging customers who are more likely to leave reviews.
Just like making a critical typo or sending the wrong email, sending duplicate content is an easy way to annoy the customer. Make sure you don’t send the same email twice with FW Emails’ duplicate email detection.
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